Managed IT · SérénITé plans

Managed IT services in Tunisia for international companies

Q: Are your prices in Tunisian dinars, and what do they include?

Yes. Our managed IT services in Tunisia range from 150 to 300 TND (Essential), 390 to 790 TND (Premium) and 950 to 2,400 TND (Enterprise) per month (indicative ranges, final price after assessment), excluding VAT, hardware and licences. The final price depends on your workstations, servers and sites.

Expert IT 370° monitors, maintains and secures the IT of foreign subsidiaries, offshore companies and international organisations. One local partner, response times in writing, and a monthly report you can forward to head office.

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Reply within 1 business day · No commitment · Published prices

24/7 IT monitoring in Tunisia: an on-site probe alerts us before your users notice.
One partner from cabling to cloud: network, servers, security, IP telephony, Microsoft 365.
Team based in Ariana, on site across Greater Tunis.

They trust us

Ooredoo Business Diamond Partner

Managed IT · Definition

What does a managed service provider in Tunisia do?

A managed service provider takes ongoing responsibility for your IT under a monthly contract. In Tunisia, that means monitoring your servers, network and Internet links, maintaining equipment, supporting your users and protecting your data, with the scope, response times (SLA) and price fixed in writing before you sign.

For a subsidiary or an offshore company, outsourced IT support in Tunisia fills a precise gap: group IT sets the standards, but cannot be on site when a switch fails in Ariana. We are your hands on the ground.

Foreign subsidiaries

Local entities that follow group IT standards and reporting.

Offshore and export companies

Fully exporting firms whose production cannot stop for an IT outage.

Contact centres and software houses

Teams that rely on telephony and Internet all day. We run our own contact centre in Ariana, too.

NGOs and international organisations

Country offices that need dependable IT and careful handling of data.

Managed IT · Scope

What our managed IT services in Tunisia cover

One contract for everything that keeps your site running. Each service can also be contracted on its own.

24/7 monitoring

A probe on site checks servers, switches, Wi-Fi, Internet links, UPS units, backups and firewalls, and escalates any unacknowledged alert.

Preventive and corrective maintenance

Updates, monthly health checks, part replacement and on-site repairs, planned rather than improvised.

User support

Phone, email, WhatsApp or remote session, plus on-site IT support in Tunis and across Greater Tunis.

Backup and recovery

Automated backups, an off-site copy, tested restores and a documented recovery plan.

Security

Fortinet firewalls, ESET antivirus, web filtering, site-to-site VPN and controlled access rights.

Network and Wi-Fi

Cabling, switches and professional Wi-Fi, installed and monitored by the same team.

IP telephony

IPBX phone systems and Grandstream IP phones, monitored like the rest of your infrastructure.

Microsoft 365

Accounts, mailboxes and licences managed with your workstations, joiners and leavers included.

Fractional IT director

Budget, roadmap, purchasing and audits, with a single contact for your group.

Technologies we deploy and maintain

Operator in front of a wall of IT monitoring screens — Monitoring · Before the outage
Your servers, network and backups monitored around the clock
A probe installed on your premises reports the state of every critical device. Our technicians are alerted and act before your users notice.

**24/7**Monitoring
**1 h**Premium response
1Point of contact

SérénITé plans · Pricing

Managed IT pricing in Tunisia: three SérénITé plans

SérénITé (French for serenity, with IT built in) comes in three levels. Indicative prices, confirmed after an assessment.

Essential

For small offices and teams with simple needs.

Indicative range180TND excl. VAT / month

about 22 TND excl. VAT per workstation

Monthly preventive maintenance
Monitoring of critical equipment
Support during business hours
Security updates
Response within 4 business hours

Choose Essential

Recommended for SMEs

Premium

For companies that want proactive IT.

Indicative range450TND excl. VAT / month

about 32 TND excl. VAT per workstation

Preventive and corrective maintenance
24/7 monitoring and real-time alerts
Extended support, critical emergencies 7 days a week
Automated, verified backups
Quarterly optimisation advice
Response within 1 business hour

Choose Premium

Enterprise

For organisations with high IT demands, often multi-site.

Indicative range1,200TND excl. VAT / month

about 45 TND excl. VAT per workstation

Fully managed IT, custom SLAs
Advanced monitoring and monthly reporting
Asset management, reinforced security, recovery plan
Priority 24/7 support
Fractional IT director: strategy, budget, audits
Response within 30 minutes, 24/7

Choose Enterprise

Estimate your price by number of workstations (in French)

Prices excl. VAT, hardware and licences not included. Volume discounts from 50 workstations.

Commitments · SLA

Service levels written into your contract

A response time that is not written down does not exist. Here is what each plan guarantees.

Service commitments for each SérénITé plan
Commitment	Essential	Premium	Enterprise
Monitoring	Critical equipment	24/7, real-time alerts, escalation	Advanced 24/7, dashboard
Support hours	Monday to Friday, business hours	Business hours + critical emergencies 7 days a week	Priority 24/7
Incident response	Within 4 business hours	Within 1 business hour	Within 30 minutes, 24/7
On-site intervention (Greater Tunis)	Next business day	Within 4 business hours	Within 2 hours
Maintenance	Monthly preventive	Preventive and corrective	Preventive, corrective, tested recovery plan
Backups	Monthly check	Automated, verified daily	Verified daily + quarterly restore test
Reporting	Monthly report	Monthly report + quarterly review	Monthly report + steering committee
Advisory	—	Quarterly recommendations	Fractional IT director

Response time: how quickly a qualified technician takes charge of an incident. The time to restore service is set in the contract according to how critical each device is.

Expert IT 370° · Why us

Why a local integrator for IT outsourcing in Tunisia?

A remote provider can watch a dashboard. Only a team on the ground can replace a failed switch or bring a server room back up after a power cut.

One partner from cabling to cloud

We install what we maintain: cabling, network, Lenovo servers, Fortinet firewalls, IP telephony. No finger-pointing between suppliers.

Based in Ariana, on site across Greater Tunis

On-site interventions in Tunis, Ariana, Ben Arous and La Manouba; elsewhere in Tunisia, remote support and scheduled visits.

Power cuts handled, not endured

Power cuts and load shedding are frequent in Tunisia. We monitor UPS switchover, runtime and battery health, and shut servers down cleanly before batteries run out.

Ooredoo Business Diamond Partner

Your business Internet links can be supplied through us, then monitored with the rest of your IT.

Brands we distribute

Fortinet, Lenovo, Microsoft, ESET, Eaton, Grandstream, Hikvision, Dahua, D-Link and more, supplied and supported locally.

Your IT stays yours

Documentation, passwords and procedures belong to you. If you leave, we organise the handover.

Data protection · Confidentiality

Data protection for international groups

In Tunisia, personal data is governed by Organic Law no. 2004-63 of 27 July 2004, overseen by the national data protection authority (INPDP). Our technicians use named, logged access to your systems, and we sign a confidentiality undertaking.

Headquartered in the EU?

Your group can rely on a documented framework, not verbal assurances: see our data protection and compliance page.

Support · Languages

Support in French and Arabic, English on request

Our support team works in French and Arabic. English is available on request, for your local staff or for group IT.

Version française

Onboarding · Method

How we take over your IT in Tunisia

We measure before we propose, and document before we monitor.

20-minute call
Your priorities, sites and constraints, with your local manager, group IT or both.
Day 1
Assessment
Inventory, backups, security, UPS and network: the real state of your IT.
Week 1
Written proposal
Scope, guaranteed response times, monthly price and exit terms, with no small print.
Within 48 h
Go-live
Monitoring probe, documentation, access, restore tests and a briefing for your staff.
2 to 4 weeks
Ongoing management
Monthly report, quarterly review and a continuous improvement plan.
Every month

Proposal · No commitment

Get your SérénITé proposal

Three short steps about your IT, then an expert contacts you with a tailored proposal: scope, guaranteed response times and monthly price.

An IT expert reads your request and gets back to you personally.
An assessment of your IT, on site or remotely.
A written proposal: scope, response times, monthly price excl. VAT.
No obligation to sign.

Prefer to talk?

+216 31 390 990

Monday to Friday, 9 am – 6 pm (Tunis time)

Urgent issue? Describe it in 2 minutes (form in French)

The form is loading… You can also call us on +216 31 390 990 or email contact@expertit370.com.

FAQ

Managed IT services in Tunisia: your questions answered

Do you provide IT services for offshore companies in Tunisia?

Yes. Fully exporting companies, contact centres and software houses rely on their network, Internet links, telephony and workstations all day. A SérénITé plan covers them all under one contract, with response times in writing.

Our head office is abroad. How do we keep control?

You choose who receives the monthly report and who can access the monitoring dashboard: your country manager, group IT, or both. If you already have IT staff, we work alongside them.

In which languages do you provide support?

French and Arabic, with English on request. Tell us who needs English when you request a proposal. Prefer French? Read the French version of this page.

We are opening a site in Tunisia. Can you set up the IT?

Yes. As an integrator, we install cabling, network and Wi-Fi, firewall, servers, IP telephony and workstations, then monitor the site from the day it opens, with everything documented.

Are your prices in Tunisian dinars, and what do they include?

Yes. Our managed IT services in Tunisia range from 180 TND (Essential), 450 TND (Premium) and 1,200 TND (Enterprise) per month, excluding VAT, hardware and licences. The final price depends on your workstations, servers and sites.

Can you take over from our current IT provider?

Yes. After an assessment, we collect access rights and documentation, test backup restores and install the monitoring probe, ideally before your current contract ends.

Can you help with a Tunisian cybersecurity audit?

Yes, but we are not an authorised auditor. Under Decree-Law no. 2023-17, the National Cybersecurity Agency (ANCS) publishes the list of authorised auditors and receives their reports. We help you prepare for the audit, then implement its recommendations.

Catch the outage before your users do.

24/7 monitoring, local support and commitments in writing: your team in Tunisia keeps working, and head office keeps full visibility.

Get my proposal French IT check

Managed IT services in Tunisia for international companies